Homepage of Genner Communications and Genner Sales UK.
 

www.gennersales.co.uk

 Order Processing;    01952 288345   &   01952 288346

Welcome to Genner Sales

Welcome to www.gennersales.co.uk (UK Home Page of Genner Sales).

Who are GR Sales?

Genner Sales UK is part of the Genner Communications group. We are a privately owned business based in the UK.

Genner Communications has continued to expand, & we moved into new offices at the University of Wolverhampton e-Innovation Centre in February 2007. Our internet services continue to be based in Slough (near London), our Computer Maintenance, Computer Upgrade, Computer Repair & Recovery CD departments are based at Wolverhampton University, whilst other departments continue to be based in Stirchley, Telford.

Genner Sales is  dedicated to providing the best possible value products with the best possible service at the best possible price. In line with our commitment to providing a superior service, Genner Sales provide free worldwide technical support for all of our products & for our Partners qualifying products. Additionally; we are continuously updating our product line for the benefit of our customers & our partners customers.

Although Genner Sales originally limited itself to trading within the UK, we rapidly found that people from all corners of the globe required our products. Consequentially; we now trade worldwide & have rapidly built up a loyal & diverse set of clients, with the bulk of our overseas orders coming from North America, Canada, Germany, France, Spain, Holland, Australia, Ireland, New Zealand, South America & China & now also provide a worldwide software download service.

The Genner Sales IT department deals with all computer related enquiries & is staffed by highly qualified & experienced engineers, with additional support being available via our sister company; A&A Computers & the worlds major PC Manufacturers. Our product range now includes Recovery CDs, Restore CDs, Machine Specific Hard Disk Drives, Machine Specific Memory Upgrades & Machine Specific Graphics Card Upgrades. Many of our products are unavailable elsewhere & our product range is continuously expanding. Our Order Processing & Customer Services department is headed by Joanne with "day to day" activities controlled by Phillip Walton. We regularly receive letters of thanks & commendation & we operate a telephone system whereby rather than placing customers in an automated queue, we provide an answer phone facility & we will return calls.

We have also introduced an emergency telephone system on 07504 111892. This is simply because our internal telephony is routed via the University of Wolverhampton. Since we have no control over this system, we have provided the additional customer contact number as an additional customer service.

Order Processing (Please click on picture for larger image)

    Recovery CD`s   

 Please click on the link below for the relevant section

    Recovery CDs, Repair CDs & Restore CDs   

 

    College, University & School Support Main Page

    Computer Support for Supermarket or Warehouse Customers & Staffs   

    Hard Disk Drive Upgrades     Please click here for Replacement Hard Disk Drives.

    eMachines Computer Upgrades    Please click here for eMachines PC Upgrades.

    Drivers - Computer Drivers     Please click here for Drivers.

Recovery CD`s

Our agreements with manufacturers typically mean that we are unable to provide Recovery CDs for systems which are less than one year old (but this agreement varies between manufacturers), & that even when Recovery CDs are no longer available, we can usually supply Restore CDs (the correct version - build of Operating System with the correct drivers for most models of laptop, desktop or tower computer). This means that even if recovery CDs are simply no longer available for a particular model, we can often provide a solution.

Additionally; our customer base ranges from Government Departments & Agencies (worldwide), and from Sole Traders to Multinational Corporations. However; the bulk of our orders come from private individuals & such is the level of our service that customers are regularly referred to us by market leaders such as PC World, Comet, PC Service Call (the Tech Guys), Acer, Dell, Gateway, Compaq, IBM, HP, eMachines & MS.

  Order Processing (Please click on picture for larger image) 

In line with our commitment to customer service, we have now invested in additional hardware, taken on additional staff & have launched a download facility. This allows a customer to receive their CDs within 12 hours of placing an order (usually within minutes if ordered during normal hours of business), regardless of their location. Although this facility requires broadband & a CD burner, most people now have both & (put simply) Genner Communications customers do not need to wait for, or rely on the postal services.

Recovery CD`s

We can now supply Machine Specific Recovery CDs from a dedicated online library via download if the customers computer originally shipped with the operating system preinstalled & the owner has the original Product Key (the customer has a legal right to be able to obtain their CDs).

Alternatively; we can now supply replacement Recovery CDs via mail or collection if the PC originally shipped with Win XP or Vista preinstalled, if the owner has the original Product Key and if the purchaser confirms in writing (via email or post) that they were recommended to us by MS (by recommending us, MS are effectively confirming that we have permission to create & supply the CDs).

Virus Attacks

    Meanwhile; we are pleased to offer Hard Drive Image CDs for certain models of certain Brands of PC.

These CDs are specific to particular models of PC & literally contain an image of what was originally installed on the computers hard disk drive when new. Simply boot from the CD (or CD1 if this is a multiple CD set) or DVD & follow the onscreen instructions to fully install the clone image of your original hard drive (also installs onto a new hard disk drive).

Please note; these CDs will not work if the computers motherboard has been changed, and require the original Product Key. These CDs are NOT available for all systems for which we could originally supply Recovery CDs or Restore CDs.

    Please call our order processing dept on 01952 288346 within normal working hours to enquire about, or to order a Hard Drive Image CD, Hard Drive Image CDs or Hard Drive Image DVD.

Recovery CD`s

Genner Communications have considerable knowledge & experience in the fields of the supply, installation, configuration & support of Computer Hardware & Computer Upgrades. Our range of Computer Hard Disk Drives, Computer Memory Upgrades & Graphics Card Upgrades - Video Card Upgrades are specifically selected to be totally compatible with specific computer systems.

Recovery CD`s

Additionally; we provide free personal, UK based, top level hardware technical support for computers purchased from Major Retailers such as Aldi, Argos, Asda, Costco, Comet, John Lewis, Makro, Staples, Tesco & Woolworths.

Genner Communications also provide Free Technical Support for Customers & Staff of Aldi, Argos, Asda, Costco, Comet, John Lewis, Makro, Staples, Tesco & Woolworths. We can also provide a free installation - configuration service.

Recovery CD`s

Additionally; Genner Communications continues to support the UK education sector from our base at the University of Wolverhampton. We provide free nationwide UK based, top level hardware technical support for University, College & Secondary School students & staff with a free upgrade installation - configuration service.

  Order Processing & Dispatch (Please click on picture for larger image)  

The order processing & dispatch shifts are managed jointly by Karla, Matthew & Liam. We pride ourselves on the fact that most of our UK based customers receive their orders within 24 hours, whilst the majority of international customers receive their orders within 5 working days. This is because although many companies dispatch orders by the cheapest possible means; WE DO NOT!

We process & dispatch all UK orders from our UK offices. Virtually all orders are processed on the day of receipt & we send all UK orders by first class post, recorded delivery or via a courier service.

Alternatively; customers are welcome to collect their orders from our Headquarters at the e-Innovation Centre, University of Wolverhampton, Telford.

  Technical Support (Please click on picture for larger image) 

    Recovery CD`s   

 Please click on the link below for the relevant section

    Recovery CDs, Repair CDs & Restore CDs   

 

    College, University & School Support Main Page

    Computer Support for Supermarket or Warehouse Customers & Staffs   

    Hard Disk Drive Upgrades     Please click here for Replacement Hard Disk Drives.

    eMachines Computer Upgrades    Please click here for eMachines PC Upgrades.

    Drivers - Computer Drivers     Please click here for Drivers.

Recovery CD`s

Genner Communications was founded in 2005 by Kevin Genner.

Azlan Certification (Please click on picture for larger image)

Kevin is a fully qualified computer engineer with over 20 years experience in fault finding - fault resolution, system installation,- configuration & product development for private individuals, small to multinational companies, to government departments, medical establishments ranging from Greenwich Hospital in London to North Merseyside Health Authority facilities & Great Ormond Street Hospital, & military installations such as the Ministry of Defence Acquisition Dept, British Aerospace, The Royal Navy Fleet Air Arm, GCHQ & AWE (Atomic Weapons Establishment).

Compaq Certification (Please click on picture for larger image)

During the course of the above, Kevin regularly found that the Recovery CDs which were required to reinstall the operating system were often faulty or missing. Kevin realised that a market exists for replacement Recovery CDs & so built up a significant library, opened Genner Communications, obtained MS Partner status & commenced trading.

PC Applications Certification (Please click on picture for larger image)

Genner Communications is now arguably the best source of Recovery CDs in the world, & by February 2007 we had grown to the point where, we needed to  move to dedicated offices at the University of Wolverhampton (e-Innovation Centre).

VAT Registration (Please click on picture for larger image)

Genner Communications is VAT registered & is a full member of the Shropshire Chamber of Commerce. We are now regularly recommended by most of he major PC manufacturers & also now supply machine specific hardware (eg; a range hard disk drives or memory upgrades for specific computers.

Shropshire Chamber of Commerce & Enterprise (Please click on picture for larger image)

Recovery CD`s

Genner Communications Technical Support is headed by Kevin Genner.

Company policy is simply to ensure that customers PCs are fully repaired as quickly as possible. In line with this, we can even provide (at the discretion of Genner Communications) a facility whereby customers who cannot resolve issues can send their PCs to our Telford offices & we will fault find or reinstall at no charge. All the we ask is that the customer cover postage.

Recovery CD`s

In line with our continued commitment to industry leading customer support, we have now installed secure, high speed, dedicated servers & we have employed additional staff to provide a download facility for many of our Recovery CDs & Restore CDs.

Our downloadable Recovery CDs & Restore CDs are supplied either as compressed nrg (Nero) files which contain complete images of the CDs, or as compressed folders which extract as complete folders containing drivers etc for specific machines. Nero burning software can be downloaded from the Nero web site links are provided with orders.

    Recovery CD`s   

    Customer Feedback & Comments        Please click here for feedback, comments & news. 

 Technical Support for PCs Bought from Supermarkets & Warehouses

Utility CD`s

 Replacement Hard Drives

Utility CD`s

Computer Hard DrivesComputer Hard DrivesComputer Hard Drives

 eMachines Computer Upgrades

    eMachines computer memory        Please click here for the eMachines memory Page & for more information on eMachines memory upgrades & memory options for eMachines computers. 

    eMachines computer upgrades        Please click here for the eMachines Upgrade Page & for more information on eMachines Graphics Card upgrades & Sound Card upgrade options for eMachines computers. 

 Recovery CDs

Recovery CD`s

We can now supply Machine Specific Recovery CDs from a dedicated online library via download if the customers computer originally shipped with installed & the owner has the original Product Key (the customer has a legal right to be able to obtain their CDs).

Alternatively; we can now supply replacement Recovery CDs via mail or collection if the PC originally shipped with Win XP or Vista preinstalled, if the owner has the original Product Key and if the purchaser confirms in writing (via email or post) that they were recommended to us by MS (by recommending us, MS are effectively confirming that we have permission to create & supply the CDs).

Virus Attacks

Genner Communications can supply the correct drivers - utilities for most major computer systems (often from stock). These drivers - utilities are supplied on CD or DVD, or via our high speed, secure, dedicated download facility & come with full technical support from qualified - experienced staff.

Drivers (Computer Drivers - PC Drivers) are essential to the correct operation of a PC, or laptop computer.

To access our Drivers site please click on the link below.

 Computer Drivers

Mobile Phone AccessoriesRecovery CD`s

Many Major PC manufacturers originally supplied their computer systems with one or more hard drive recovery CDs or DVDs (also known as hard drive restore CDs or DVDs). These disks usually contain an image of what was on the computers hard drive when it was first bought, & they allow you to return the machine to its original state. This is particularly useful if the machine has been attacked by a virus, if the original hard drive has developed a fault, or if you simply wish to replace or upgrade the hard drive, & need to re-install your software.

Genner Sales can supply the following Recovery CDs, Restore CDs and XP Repair CDs.

Please Note;

We DO NOT advertise our complete stock. If you cannot find the correct Recovery CDs, Restore CD or XP Repair CDs for your system, please ask about availability. We can probably help.

Recovery CD PagesWin XP Repair CDsRestore CD Pages

    UK Recovery CDs - UK Restore CDs and UK XP Repair CDs     Genner Sales Hard Drive Recovery CDs Home Page.

Recovery CD`s

 USA and Canada Restore CDs - Recovery CDs          Recovery CDs and Restore CDs - Europe & Ireland           International Restore CDs - Recovery CDs 

Search for it (On This Page)


   Genner Communications UK Links

 

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